Privacy Policy
Last Updated: 8th March 2026
Leading K9 (“we”, “us”, “our”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, store and disclose personal information when you interact with our business, including through our website, social media, booking forms and training services.
By using our services or submitting your information, you agree to the practices described in this policy.
1. Information We Collect
We may collect personal information that is reasonably necessary to provide our services, including:
Personal details
Name
Phone number
Email address
Residential address (if training occurs at your home)
Dog and training information
Dog’s name, breed, age and behavioural history
Training goals and concerns
Veterinary or health information relevant to training
Business and transaction information
Appointment details and service history
Payment and invoice information
Communications between you and Leading K9
Website and marketing information
Information submitted through website forms
Email newsletter subscriptions
Interaction with advertisements or social media
2. How We Collect Your Information
We collect information in several ways, including when you:
Submit a form through our website
Contact us by email, phone, or social media
Book a training session or class
Subscribe to our mailing list
Complete training questionnaires or progress forms
Interact with our online advertising
We may also collect limited technical information through cookies or analytics tools when you visit our website.
3. How We Use Your Information
We use your personal information to:
Provide dog training services
Communicate with you about bookings and services
Assess your dog’s training needs
Process payments and issue invoices
Send appointment reminders or follow-up support
Improve our services and customer experience
Send marketing communications (if you opt in)
You may unsubscribe from marketing communications at any time.
4. Sharing Your Information
We do not sell or rent your personal information.
We may share your information with trusted service providers where necessary to operate our business, such as:
Payment processors
Accounting or invoicing platforms
Email marketing platforms
Website hosting services
These providers are required to protect your information and only use it for the services they provide to us.
We may also disclose information where required by law.
5. Storage and Security
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access.
Information may be stored electronically through secure systems used by Leading K9, including booking software, email systems and accounting platforms.
While we take reasonable precautions, no method of electronic transmission or storage is completely secure.
6. Access and Correction
You may request access to the personal information we hold about you and request corrections if the information is inaccurate or incomplete.
To request access or corrections, please contact us using the details below.
7. Cookies and Website Analytics
Our website may use cookies or analytics tools to understand how visitors use our website and to improve the user experience.
These tools may collect anonymous data such as:
Pages visited
Time spent on the website
General geographic location
You can disable cookies in your browser settings if you prefer.
8. Third-Party Links
Our website or social media pages may contain links to third-party websites. We are not responsible for the privacy practices of those websites.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
10. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact:
Leading K9
Email: kirsty@leadingk9.com.au
Website: leadingk9.com.au